Responsibilities:

• Maximize room sales and revenue for the Club; maintain sales attitude at all times and use every opportunity to “up-sell” the hotel rooms to increase revenue and occupancy
• Responsible for the daily operations of front office and ensure high standard of service constantly maintained
• Ensure efficient check-in & check-out of guest and members
• Study all reservations for the day and make necessary arrangements before guest’s arrival
• Issuing of room keys and sharing of information about the Club including F&B outlets and facilities
• Work in conjunction with housekeeping on maintenance/cleanliness of rooms and hotel vicinities
• Perform Point of Sales transactions and counting/verifying cash dutifully
• Perform inventory checks and ensure items are replenished periodically
• Any other duties assigned by the reporting officer

Requirements:

• Minimum GCE ‘O’ level education
• Some experience in a similar capacity would be an advantage
• Computer literate
• Pleasant personality and service oriented
• Willing to work on weekends, public holidays and rotating shifts including mid-night shift

Responsibilities:

• Golf registration duties.
• Answering of enquiries, handle faxes, mails, time sheet booking.
• Preparation of handicap, pc and introduction/reciprocal cards/letters.
• Any ad-hoc duties as assigned.

Requirements:

• G.C.E. ‘O’ Level and above
• At least 1 year in customer service in hospitality industry.
• Possess good interpersonal and communications skills.
• Able to work shifts, weekend and public holidays

Job Summary:

The Golf Operations Assistant will ensure that the daily golf operations is smooth running. The focus of this position is to provide golfers with the complete golf specific services.

Responsibilities:

• To ensure the correct golf bags are loaded onto the buggies, golfers arrive on time for their flight, the names of the golfers are accurately reflected in the timesheet and any other arrangements necessary for the smooth flow of the golf flights
• To ensure that guests have paid their golfing fees and check on the handicap details before they tee off
• To manage flights in the golf course in accordance with the recommended pace-of-play and ensure that golfers rake bunkers, replace divots, repair ball-marks and observe safety at all times
• To monitor and report any irregularities on the golf course which might affect play and or endanger golfers’ safety
• To report to the Supervisor/Team Leader of any infringement of local rules and bye-laws by golfers
• To manage flights’ proceedings during inclement weather
• To ensure that the buggies are properly charged, cleaned and in working condition
• To report of any buggy defects and to submit incident report form for buggy involved in any accidents
• To ensure the sand canisters in the golf course and the buggies are filled
• To ensure that the first-aid box is sufficiently equipped
• To ensure the sufficient level of inventories of pencils, scorecards, etc.
• Notwithstanding the above, you are expected to carry out other duties assigned by the Superior

Requirements:

• Secondary and above with minimum 1 year of relevant work experience
• Conversant in English and one other language
• Service-oriented with good interpersonal skills
• Sound overview of the golf course with regards to pace-of-play
• Be tactical in enforcing pace-of-play
• Able to work on shifts, weekends and public holidays

Job Summary:

Reporting to the Head of Golf, the successful candidate will be responsible to assist his/her Reporting Officer on managing and supervising of the day-to-day operations and maintenance of the golf courses as well as driving golf revenue as a business unit. The duties of this professional include all from supervising of the personnel who are assigned to look after the golf courses, driving range to the administration of the rules and regulations related to the facility. It also includes but not limited to the following:

Responsibilities:

• Assist to drive relationships across the Club and ensure excellent level of customer service delivery.
• Provide the leadership to ensure a balance between meeting members’ needs and viability of the Club as a business entity.
• Work together with his/her Reporting Officer to grow golf revenue and increase its patronage in the Club in identifying new sales opportunities within existing and new relationships.
• Build and maintain strong relationships with current and new members including unions, tripartite activities and communities in the labour movement, actively engage and support Sales & Marketing team to increase market penetration through the network.
• Leverage on the Club’s key initiatives and cross-functional services, facilities and activities; up-sell and cross-sell the club’s facilities and activities.
• Work closely with Reporting Officer to ensure all Club’s objectives, policies & procedures are adhered to and ensure all golf staff are accountable for compliance of these policies & procedures.
• Be conversant with all Golfing rules, By Laws and Local Rules and deal with all reports, complaints, correspondence with members on rules, violations, handicaps, informing, guiding and educate members on such rules and etiquette as well as to enforce such rules and golfing By Laws and procedures of the Club.
• Assist to manage departmental budget and expenses.
• Assist his/her Reporting Officer in establishing/ amending S.O.P, internal rules, regulations and policies when necessary.
• Any other ad-hoc duties and projects as assigned from time to time.

Requirements:

• Diploma/Degree holders in Golf Management or equivalent.
• At least 5 years of working experience in any golf club related administering activities.
• Knowledge of the maintenance of grass greens and golf courses would be an added advantage.

Unique Knowledge & Skills

• Strong leadership and able to motivate a team of experienced golf executives, marshals and maintenance crew.
• Able to plan, assign, and supervise the work of subordinates engaged in operations, golf course care and maintenance.
• Excellent communication and good command of written English to liaise with members.
• Flexible and ‘can do’ mentality with excellent communication, manpower and engagement skills.
• Proficient in computer skills.